Help Center

Answers to your questions are here. If you can't find one, use the form below.

Contact

You can reach us by email: support@convertech.net. We usually reply within a few business days.

Frequently Asked Questions

Are my files safe? Do they go to a server?

Most tools run entirely in your browser; your files never leave your device. Only tools that clearly say “runs on the server” (e.g. PDF → Word/Excel) send the file temporarily, and it is deleted as soon as the job finishes.

Is it free? Do I need to register?

Yes, it's free. No account, no sign-in, no email required — just open the site and use it.

Which browsers are supported?

Recent Chrome, Edge, Firefox and Safari (2023 and later). Very old browsers, especially for the audio/video tool, are not supported.

Is there a file size limit?

Since processing happens in your browser, the limit depends on your device. We warn you about large files on weak devices. Server-side tools have a 50 MB cap.

Why isn't the PDF → Word/Excel result exactly what I wanted?

A PDF is a fixed output, not an editable format; converting it back to Word/Excel is approximate. Simple documents come out great; complex designs may not keep their layout exactly.

Why does OCR make me wait on first use?

The recognition engine and language data download once on first use. Recognition runs on your device's processor; on weak devices the page count is limited automatically.

I forgot my PDF password, can you open it?

No. “Unlock” only works on files whose correct password you know; it is not a cracking tool. This is a deliberate choice for the safety of everyone's documents.

What are our mission, vision and purpose?

Mission: let everyone handle everyday file tasks easily, for free, while keeping their privacy. Vision: be a trustworthy toolkit that runs right in your browser, without uploading files to a cloud. Purpose: offer a fast, ad-free and transparent service that works even on weak devices. If a tool uses the server, we tell you clearly.

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